Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notifiying you that your order has been shipped. If you selected a shipping method with tracking a tracking link will also be included.

Postage costs depend on the shipping method and product type chosen. Click here for more details.

Dinkleboo is proud of the outstanding quality and craftsmanship of our products, and we provide a 100% Love It Guarantee against any manufacturing defects.

As each order is made just for you, refunds or cancellations aren’t usually required — but if there’s ever a product or process issue (e.g. workmanship defects/faults or damage in transit), we’ll make it right.

Please note:

• For faulty products: If notified within 30 days of you receiving your order, we will aim to fix or replace any faulty product.
• For non-faulty products, customers are responsible for all return shipping costs and must be within 30 days of receiving your order*.
• A 10% restocking and administration fee may apply to certain returns.

Click here for more information.

Each product is custom created, quality checked and dispatched within 1-3* business days from our factory in Ontario. High volume periods may delay production of your order.

Once we are ready to ship your order it will take between 7-14 working days for delivery in Canada depending on your chosen shipping method. During heavy promotions or holidays delivery times may vary from these standard delivery times.

Shipping & returns information can be found here.

Our Payment options are Credit/debit card and PayPal.

Applepay is available on Mobile.

Unfortunately you can't change an order once it has been placed as our system is automated and production of your finished product begins almost straight away.

This can depend on the shipping method that you have selected at the checkout and where you are shipping your order to. Please see more details on our Shipping and Return Page.

You will not need an account to view items or to start creating.

Once you enter your email address, you will be sent a 6 digit code to log in/create an account.
Having an account will enable you to access your saved projects and order history.

Desktop
Log in to your Dinkleboo account, then select the person icon next to the cart icon, then the drop down arrow, and select Profile.

Mobile
Log in to your Dinkleboo account, then select the person icon next to the cart icon.
You will then need to select the menu bar on the top left hand corner, and select Profile.
You can then edit saved addresses, add additional addresses.
You are able to change the name on the account, but not the email address linked to the account.